1. What kind of products does CraftLink Global Pvt Ltd offer?
CraftLink Global Pvt Ltd will have a curated collection of high-quality artisan goods such as masks, wooden carvings and sculptures, cane products and Sri Lankan batik clothing. Every product is selected in terms of quality, workmanship, and classicism.
2. Are all products handcrafted?
Our products are mostly handmade or made using handcrafted methods. Because of this process, some color, texture, or finish differences might be produced and these are natural features of any true artisan product.
3. Will the product I receive look exactly like the images shown?
There are images of products given as a reference. Owing to the fact that our products are handcrafted or manufactured using natural materials, slight differences might exist. These variations make the works more unique and genuine.
4. Do you ship across India and internationally?
Yes, we deliver in India and to few overseas destinations. The availability of shipping, delivery schedules, and costs are shown during checkout. In cases of international shipping, we can be approached directly.
5. How long will it take to receive my order?
The processing time of orders takes between 1 and 3 business days. The times that the product is delivered depend on the mode of shipping and destination. During checkout and in shipping confirmation, estimated delivery information is provided.
6. How are products packaged for delivery?
All merchandise is well packed with protective material so that they can get to you in good condition. Delicate and ornamental objects are also given special care when being packed to reduce the chances of being broken during transportation.
7. What is your return and refund policy?
The acceptance of the returns is based on the damages, defects, or wrong products. The requests have to be raised within 48 hours of delivery. Our Return and Refund Policy contains specific terms and conditions, which may be viewed in detail.
8. Can I cancel or modify my order after placing it?
Orders can be cancelled or modified only before dispatch. Once an order has been shipped, changes or cancellations cannot be accommodated.
9. Do you offer gift packaging or gifting options?
Chosen goods can be appropriate to give as a present. In case you need special packaging or you would like to add a gift note, please call us prior to ordering your package so that we can find out whether it is available.
10. How can I contact CraftLink Global Pvt Ltd for support or inquiries?
You can reach us via email or phone using the contact details provided on our website. Our customer support team will be happy to assist you with any questions related to products, orders, or policies.