CraftLink Global Pvt Ltd (herein referred to as we, or our or us) valued your privacy and dedicated to the security of the personal information of our visitors and those clients who utilize our services and web. This Privacy Policy describes the manner in which we gather, utilize, share and preserve your data in the course of your visit to our web or buying our handcrafted goods, such as masks, wooden carvings and sculptures, cane products, and clothing of Sri Lankan batik.
Use or access of our site implies that you are in agreement with terms of this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
a. Personal Information
When you place an order, contact us, or subscribe to our communications, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment gateways; we do not store card details)
- Any information you voluntarily provide through contact forms or customer support inquiries
b. Non-Personal Information
We may automatically collect certain information when you visit our website, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring website URLs
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill orders for our artisan products
- To communicate with you regarding orders, inquiries, or customer service requests
- To improve our website, products, and customer experience
- To send promotional emails or updates (only if you have opted in)
- To comply with legal and regulatory obligations
- To prevent fraud and ensure website security
3. Cookies and Tracking Technologies
Cookies and the similar technologies can be used on our site to improve user experience, web traffic analysis and know user behavior. Your browser options allow you to turn cookies off, but depending on the features of the site, some of the websites will not be able to work normally.
4. Sharing of Information
Your personal information is not sold, traded, or rented to any third party. We can provide your information in the case of the following situations:
- With trusted third-party service providers (such as payment processors, shipping partners, and IT service providers) strictly for business operations
- When required by law, legal process, or government request
- To protect the rights, property, or safety of CraftLink Global Pvt Ltd, our customers, or others
Your information will be kept confidential and secure by all the third-party partners.
5. Data Security
We have implemented reasonable administrative, technical and physical security features to ensure that your personal information is not accessed, disclosed, altered or destroyed by an unauthorized party. Although we do our best to safeguard your information, there is no error-proof system of information transmission on the Internet, and we cannot assure a hundred percent security.
6. Data Retention
Our privacy policy authorizes us at most to keep your personal information as long as needed to achieve the purposes identified in this Privacy Policy unless otherwise stipulated or allowed by the law.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website might have links to other third party sites. We are also not liable to the privacy policy or content of such third-party sites. We recommend that you read their privacy policies prior to furnishing them with any personal information.
9. Children’s Privacy
Children who are below 13 years are not targeted by our products and our website. We are not aware of gathering personal information of children. In case you suspect that a child has given us any personal information then please contact us and we will act accordingly.
10. Changes to This Privacy Policy
We will have the right to revise or amend this Privacy Policy as and when we want. Any alterations shall be updated on this page and a new effective date shall be posted. We would like to invite you to reconsider this policy on a periodic basis.
11. Contact Us
In case of any questions and concerns regarding this Privacy Policy or our data practices, then please contact us: contact@getmeacraft.com
The Privacy Policy is limited to the information gathered via our site and services connected with the sale of the artisan goods such as masks, wooden carvings and sculptures, cane products as well as Sri Lankan-made batik clothes.